9.30 – 10.00Registration
10.00 – 10.10Welcome note
10.10 – 10.30Opening Remarks
Bojan Fras, Vicegovernor, Croatian National Bank
10.30 – 10.40Presentation: EOS Matrix Croatia – “Payment practice survey – 2020”
10.40 – 11.40Panel 1: Regulatory Observer – Expectations & New Developments for 2020

Much attention has been given to the importance of the financial stability of the banking sector and the impact of regulatory measures on the NPL sector.

What are the biggest obstacles to the effectiveness of the SEE NPL market and can we expect positive improvements on the horizon?

  • Macroeconomic overview and regulatory updates
  • Potential risks of the proposed enforcement law and the effects of consumers bankruptcy law
  • What progress has been made with HROK central debtors register in Croatia
  • Brussels winds – what the directive of the European parliament and of the council on credit servicers, credit purchasers and the recovery of collateral and what code of conduct document bring to the NPL trends and to the NPL industry?


Barbara Cerinski – Managing director, EOS Matrix Croatia


  • prof. Aleksandra Maganić, Professor, University of Zagreb, Faculty of Law
  • Zdenko Adrović, Director, Croatian Banking Association
  • Velimir Šonje, Executive Director for the Research and Statistics, Croatian National Bank
11.40 – 12.00Networking break / coffee & tea
12.00 – 13.00Panel 2: Offloading NPLs – Are Bad Loans a Silver Lining for the Banking Sector?

Low interest rates have seriously dented profitability for many banks in Southeast Europe, but one of the few positives in the sector are the low level of NPLs. The reduction in NPLs, largely due to efforts by regional governments and regulators as well as bank efforts to enhance their NPL management capabilities, is not necessarily an indication of a brighter, more profitable future. How will banks respond and how will it affect the SEE NPL market?

  • Are banks gearing up to take on riskier loans in response to the deteriorating macroeconomic environment and intensifying competition from other banks and fintechs?
  • How are EBA guidelines to lower aggregate soured loan exposure to just over 5% by 2020 impacting bank strategy?
  • Are significant levels of NPLs still a significant concern for banks?
  • Planned NPL portfolio sales pipeline – is the deal flow dropping?


Vedrana Jelušić Kašić, Partner, Deloitte


  • Alen Akšamija, Director / Head of Representative Office Croatia, Deutsche Bank AG
  • Dubravko-Ante Mlikotić, Chief Risk Officer, Addiko Bank Croatia
  • Marko Mićanović, Head of Restructuring & Workout, Sberbank Serbia
13.00 – 14.00Lunch
14.00 – 15.00Panel 3: Redefining Loan Portfolio Transactions – Are Receivables a New Opportunity for Investors?

Typically, the focus of NPL market discussions is on the sale of large NPL portfolios from banks to big investors. But what about smaller investors that are buying single receivables from companies that have invested in these big portfolios? What motivates investors to buy receivables secured by real estate? How do they identify opportunities and define their purchase price? What experience can they share and how can they motivate other potential buyers who want to invest their money in receivables. What concerns do sellers and buyers have about current market developments, i.e. the economy, low interest rates, increasing real estate prices, etc.?

  • Buying receivables – experiences, best practices and opportunities
  • What to look out for during the purchasing process – negotiation tactics, crucial information and what to look out for when purchasing receivables collateralized with real estate
  • Crucial elements for a successful transaction – buyer and seller viewpoints
  • Legal support – do’s and don’ts from the buyer and investor perspectives
  • Overcoming investor hesitation – what should potential investors know about purchasing receivables but never thought to ask? Uncovering the hidden potential.


Bernhard Melischnig – Managing director, EOS Matrix Croatia


  • Siniša Zorman, Broker
  • Hrvoje Draksler, CEO, J&T Bank Croatia
  • Borislav Vujović, General Manager, Opereta Real Estate
  • Paul Merdzo, Managing Director, Supernova
15.00End of the day